Legal
Privacy policy
Last updated on 4 November 2026
E. Verbelen en Zonen BV takes the protection of your personal data seriously. This policy explains which data we collect when you fill in our contact form, why we do so, how long we keep it and what your rights are. We process your data in line with the General Data Protection Regulation (GDPR).
1. Who is responsible for your data
The data controller is:
E. Verbelen en Zonen BV
Merchtemsesteenweg 139X, 1861 Meise, Belgium
VAT BE 0439.729.704
Phone: +32 2 270 07 02 or +32 471 97 45 06
Email: info@jardim.be
E. Verbelen en Zonen BV is part of Jardim Group, together with Tuinen Veulemans.
2. What data we collect
When you fill in the request form on our website, we only collect the data you give us yourself:
- Your name
- Your phone number
- Your email address
- Your postcode
- What you are contacting us about, and your message if you add one
- The date and time of your request
We do not collect special categories of personal data and we do not use automated decision-making or profiling.
3. Why we process your data
| Purpose | Legal basis |
|---|---|
| Contacting you about your request and scheduling a site visit | Your consent, and steps taken at your request before entering into a contract |
| Drawing up a design and quote, and carrying out the work | Performance of the contract |
| Keeping our administration and invoicing | Legal obligation |
4. Who we share your data with
We never sell your data and do not pass it on to third parties for their own commercial purposes. To run our services, we use the following processors, who only handle your data on our behalf:
| Party | Role |
|---|---|
| Web3Forms | Sends the contact form to our mailbox |
| Combell | Website hosting |
| Google (Gmail / Workspace) and Microsoft 365 | Our email and office tools |
| Teamleader Focus | Our customer and quoting system |
| Zapier | Link between the form and our customer system |
When we work with subcontractors on your project, we only share the data they strictly need to do their work.
Some of these parties may process data outside the European Economic Area. In that case this is based on the European Commission's standard contractual clauses or an equivalent safeguard.
Your request arrives in the shared Jardim Group mailbox (info@jardim.be). Jardim Group is the trading name under which E. Verbelen en Zonen BV and Tuinen Veulemans BV work together. Staff of both companies can see your request, only to follow it up and schedule a site visit.
The fonts on this website are hosted on our own server, so no data is sent to Google Fonts or any other font service.
If you message us through the WhatsApp button, that conversation runs through WhatsApp (Meta), which processes the data under its own privacy policy. We only use your message to answer your question.
5. How long we keep your data
- Requests that do not lead to an order: at most two years after your last contact with us, after which they are deleted.
- Data of customers we have a contract with: for the duration of the contract, and after that for as long as legal retention periods require. For accounting records this is seven years.
6. Your rights
You have the right to:
- access your data;
- have incorrect data corrected;
- have your data erased;
- have the processing restricted;
- object to the processing;
- receive your data in a readable format or have it transferred;
- withdraw your consent at any time, without affecting the lawfulness of processing before the withdrawal.
To do so, send a message to info@jardim.be. We reply within thirty days. To prevent misuse, we may ask you to prove your identity.
If you are not happy with how we handle your data, you can lodge a complaint with the Belgian Data Protection Authority, Rue de la Presse 35, 1000 Brussels (dataprotectionauthority.be).
7. Security
Our website only works over a secure connection (HTTPS). Access to your data is limited to the staff who need it for their work. Our systems are protected with personal accounts and passwords.
8. Cookies
This page and the request form do not set any cookies for analytics, advertising or tracking. If we start using them in the future, we will first ask for your consent through a cookie notice and update this policy.
9. Changes
We may change this privacy policy. The latest version is always on this page, with the date of the last change at the top.
If the translations differ, the Dutch version of this text applies.
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